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Tenants Frequently Asked Questions

Here is the place to find all of the most frequently asked questions we get from our buyers.
If there is anything missing, you can always get in touch below.

Who do I speak to if I have problems with my tenancy?

You can report any problems relating to your tenancy, or get an organised list of your contacts for each tenancy within the contact us area of the website.

What references do I need to get?

For a let you will be asked for a previous landlord, bank, employee and/or character references to demonstrate proof of income and suitability. You will also need to provide proof of ID, proof of address and proof of a ‘Right to Rent’ in England through a UK passport or combination of passport and valid visa.

Who is responsible for contacting the utility companies after I move in?

You as the tenant are responsible for setting up accounts with the utility companies directly when you move into your property and also when you leave, taking care to provide meter readings at the beginning and end of the tenancy.

How do I pay rent?

You will be asked to set up a monthly standing order with your bank in advance. It’s important that the reference is the valid reference that we give to you so that we can ensure payments are allocated to the right tenants.

What happens if my rent is paid late?

Any problems with rental payments, that may result in late payment, should be conveyed to Staffordshire Knot Estate Agents Property Management. Arrears letters (for which you will be charged) will be issued if rent remains outstanding beyond 3 days after it was due. Interest will be charged until payment is made.

How do I serve notice to vacate my property?

Notice would need to be served in accordance with your particular lease agreement to us by emailing endmytenancy@staffordshireknotestateagents.co.uk. The agreement number should always be referenced.

What penalties will I incur should I break my lease agreement early?

The primary liability is for rent until the end of the contract or its break clause point.

If the landlord agrees to re-market the property and once a new tenant is found, then your liability will be reduced to covering the landlord’s commission and any other expenses from when the property is re-let. Payments would be calculated on a pro-rata basis for the unexpired term of the contract.

How will my payments cease at the end of my tenancy?

You should contact your bank directly to cancel your standing order once the last payment has left your account.

What should I do with the keys at the end of the tenancy?

Unless specific instructions are given by your landlord keys should be given to Staffordshire Knot Estate Agents. Please ensure all sets are returned, a receipt is obtained and that this happens on or before the last day of your tenancy.

Please note that you will be liable for rent on a daily basis until the keys are returned.

What expenditure should I expect at the end of the tenancy?

As an outgoing tenant typically your costs will be associated with professional cleaning and the inventory check out. Any discrepancies between the check in and check out may result in deductions from your deposit.

Is my deposit secured safe?

Your deposit will be protected by the Deposit Protection Service.

In line with legislation introduced in April 2007 all deposits being paid by a tenant for an Assured Shorthold Tenancy will be registered with this recognised scheme within 14 days.

When is my deposit returned to me?

Once the check-out has been conducted, the property has been cleaned to a satisfactory standard and Staffordshire Knot Estate Agents have received instructions regarding the deposit from the landlord, the money will be returned to your account, less any agreed deductions.

This typically takes 10 working days and generally no more than 28 days.

If your question is still not answered, please contact us

How do I renew my tenancy agreement?

You should inform us two months prior to the end of your tenancy to allow enough time to arrange all the related administration. Contact renewals@staffordshireknotestateagents.co.uk for more information.

When is my deposit returned to me?

Once the check-out has been conducted, the property has been cleaned to a satisfactory standard and Staffordshire Knot Estate Agents have received instructions regarding the deposit from the landlord, the money will be returned to your account, less any agreed deductions.

This typically takes 10 working days and generally no more than 28 days.

If your question is still not answered, please contact us

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